Privacy Policy

Information comes from you, your browser or device, business customers whose products use Studio, companies we hire to run Studio, and reports from other users.

• Account information, such as your name, username, email address, profile image, preferences, and sign-in history.
• Plan and payment information, such as your plan, invoices, payment status, usage charges, and purchase history. Moshpit does not receive your full card number.
• The Scenes and files you upload, along with titles, descriptions, thumbnails, comments, reactions, reports, Remix credit, and sharing settings.
• Basic profile information that a business customer sends to provide an embedded Studio experience.
• Usage information, such as pages and features used, Scenes viewed, browser and device type, and errors. When we investigate a problem, we may review activity in Studio. We mask text and form entries.
• Messages and files you send to support, including screenshots or logs you choose to attach.
• Multiplayer information shown to people in the same room, such as your name, avatar, location in a Scene, presence, and voice activity.

• Provide, edit, publish, stream, embed, export, and support Scenes.
• Run accounts, plans, payments, usage limits, integrations, and multiplayer.
• Operate the gallery, preserve Remix credit, review reports, and enforce our rules.
• Fix errors, measure performance, prevent fraud or abuse, and protect Studio.
• Answer requests, send important notices, meet legal duties, and handle legal claims.

Where the law requires a legal basis, we use information to perform our contract with you, comply with law, protect our legitimate interests in running Studio, or act with your consent.

Public Scenes and related profile details, comments, reactions, and credit may appear in Studio or Moshpit promotional material. Unlisted Scenes stay out of normal discovery, but anyone with a working link may open and share them. Do not put secrets in an Unlisted Scene.

People in the same multiplayer room can see one another. If participants turn on voice, Studio sends their audio to the room. We do not intentionally record or store the audio.

• We share information with other users or the public when you use a sharing or community feature.
• We share information with a business customer when you use Studio through its product.
• We use companies that help us host content, process payments, deliver email, measure product use, monitor errors, and provide Studio features.
• We may share information with advisers, authorities, or other parties when needed to follow the law, protect rights or safety, investigate abuse, or complete a business transaction.

Moshpit does not sell personal information or share it for cross-context behavioral advertising. We do not use Scene content to train a general-purpose artificial intelligence model. If that changes, we will explain the proposed use and ask you to opt in.

Moshpit and the companies that help us run Studio work in several countries, including the United States. When the law requires it, we use approved protections for international transfers.

• Individual viewer records are kept for up to 90 days. Daily Scene usage totals are kept for up to 400 days.
• Security and abuse records are kept for up to two years after a case closes.
• Legal acceptance, billing, and tax records are kept for seven years after account closure or the related transaction.
• Backups may keep deleted information for up to 90 days.
• We do not intentionally keep live multiplayer state or voice audio after a session.

We keep Scenes and account content until you delete them, delete your account, or reach a limit tied to your plan. A Remix is an independent copy and may remain after the original Scene or account is deleted. A legal hold may require us to keep some records longer.

We use access controls, encrypted connections, monitoring, and internal security practices. No online service can promise perfect security. Keep your credentials private and contact us if you think someone has compromised your account or integration.

Depending on where you live, you may ask to access, correct, delete, or receive a copy of your personal information. You may also object to some uses, withdraw consent, appeal a denied request, or complain to a regulator. We will not discriminate against you for using these rights.

Deleting your Studio account immediately ends your access and cancels any active Studio subscription. It starts deletion of your Scenes, uploaded files, integrations, community activity, and public profile. We keep your email and a limited account record for legal and account administration needs. Other records and backups remain only for the periods listed above.

Deleting Studio does not delete your shared Moshpit identity account or information held by another Moshpit product.

If you are under the age of majority where you live, you may use Studio only with permission and supervision from a parent or legal guardian. We do not knowingly collect a child's personal information without any notice or consent required by law.

We may update this Policy when Studio or the law changes. We will post the new version and effective date. For a material change, we will give additional notice and ask for consent when required.

Send privacy questions, rights requests, appeals to support@moshpit.studio. You can also write to Moshpit XR, LLC, 1522 West Manchester Ave., Los Angeles, CA 90047, United States.